Warranty and Guarantee are only valid for units sold and installed by authorized distributors and installers.
We are certain that you will be delighted with your E·Z Breathe ventilation system and so we offer the best guarantee and warranty in the industry. The E·Z Breathe ventilation system comes with a full performance guarantee, which allows you to obtain a refund for the purchase price of the unit(s) after one (1) year of operation from the date of purchase. As it may take a significant amount of time to reduce the moisture content of various building materials (i.e. concrete, cinder block drywall, etc.), furniture, etc. in the area serviced by your E·Z Breathe unit, this system must be allowed to operate through a complete seasonal cycle of twelve (12) months to fully benefit from the effectiveness of ventilation. Acceptable airflow and air quality (i.e. under 50% relative humidity) requirements of the replacement air must be established and maintained for the unit to assist in reducing humidity and air pollutants, and it is the homeowner's responsibility to do so. If your E·Z Breathe ventilation system is not reducing moisture problems after installation, please call or email our service department at 1-866-822-7328 or service@ezbreathe.com to verify that your system is being used in a manner that permits it to operate at maximum efficiency and for any suggested remedial actions to reduce moisture problems. It is the homeowner's responsibility to comply with these suggested remedial actions (i.e. provide adequate replacement air under 50% relative humidity, eliminate water intrusion, install vapor barrier, etc.) by our E·Z Breathe technician. Failure to comply will result in nullification of this Performance Guarantee and E·Z Breathe Warranty. Notification of any problems must be made within the first six (6) months after installation of the unit to the E·Z Breathe distributor and/or the manufacturer of the problems. This is to allow for enough time for the remedial actions to have an effect. If the indoor moisture problems do not improve, the service department will issue a call tag for the return of the unit. Package the system per specifications, and return with proof of purchase. Upon receipt of E·Z Breathe unit, a refund will be issued. Our performance guarantee is limited to the purchase price paid for the system, but not for any consequential, incidental or any other damages connected therewith. All other charges (i.e. transportation, labor, repair and maintenance to building) are excluded. If the system is returned prior to installation for reasons that are not the fault of the homeowner (i.e. inability to install the system due to house construction) a full refund will be sent to the homeowner. No refund will be issued if the system is not returned within 30 days. If the system is returned after contacting the service department and all remedial measures taken did not produce satisfactory moisture reduction, and the system is returned prior to 12 months, a 15% (of the purchase price) restocking fee plus a freight and handling charge each way, will be deducted from the refund. The performance guarantee is restricted as above and is not applicable to any warranty, which is covered separately under the company's warranty included with the system.
Important Notice: In order to be eligible for the One Year Performance Guarantee customers must send the installation completion certificate signed by the installer, along with the completed warranty card. Customers should make and retain copies of all paperwork for their records.